Program Management is the discipline that Defines, Plans, and Executes projects. It is the umbrella that encompasses every aspect of the engagement. Inherent to the overall Program Management plan is a 24x7-escalation matrix (see chart) that leads to the executive leadership within NextGen should there be a need for an elevated level of attention to issues. The senior management ensures the program team is properly staffed and that the team understands the project requirements in terms of client processes, project content, and objectives.
NextGen's objective is to move from merely providing oversight to gaining insight into the project activities for both NextGen and its client's management staff.
NextGen Office of Major Programs analyzes current procedures and performs functions in managing the engagement team, identifying resources, coordinating customer meetings, generating reports and charts, establishing schedules and cost controls, establishing deliverables, enforcing project timelines, and budgets, performing quality checks and measuring, reporting and improving customer satisfaction levels.
Project Manager (PM) support will coordinate NextGen efforts in the areas of high touch consultative technical arena and other on-going functions.
Under the leadership of the designated in-house PM, the program management support personnel:
- Determine where we are today
- Performs resources evaluation and assessment
- Assess what is needed
- Develop and design applications as needed
- Complete network and product analysis
- Cost and growth analysis
- Security and risk evaluation
- Ensures compliance and standards evaluation
In order to proactively ensure that potential problems in areas such as schedule, cost control, and subcontractor management remain predictable and effective, NextGen deploys a comprehensive set of secure and on-line project management tools